Heavenly’s Service

Our Services

We take the time and pay attention to detail, so that you don’t have to!

For Families

If you do not have the time, experience and contacts, then it is unlikely that you will find the very best Nanny, Au Pair, Mother’s Help, Housekeeper or Elderly Home Help to suit your family, by yourself. We are as committed to finding you the very best solution to your requirements as you are yourself.

For an affordable fee (payable once you have chosen a candidate with whom you are happy), we will use all means necessary (our expertise, experience, contacts, partners, tailored advertising and commitment) to help you find a fully vetted, experienced and lovely Au Pair, Nanny or other Helper of your choice.Family4_on_beach_5937525

We aim to only propose to you the very best Candidates; someone whom we would choose for our own families. If you are not entirely happy with your chosen Nanny/ Au Pair / Helper we will offer you a FREE replacement – see terms and conditions.

The Heavenly Nannies & Au Pairs team see ourselves as domestic ‘headhunters’ working to our client family’s specific criteria and finding the very best for our families. We pride ourselves in our personalised service and our excellent Au Pairs/ Nannies & Helpers. We offer an unrivalled bespoke service which strives to exceed your expectations by finding you the most suitable, Nanny, Au Pair or other Helper with minimum fuss. Thereby saving you considerable time and stress.

All of our Nannies have good childcare experience and a series of excellent references; childcare, character, DBS (police report) etc. which have been thoroughly checked. We carefully interview all Au Pairs, Nannies and Helpers (over skype) and only select those we believe to be the very best & most suitable for you.

Our experienced and friendly team look forward to helping and guiding you through this exciting process to find a nanny or find an au pair, with a wealth of tips and advice. We also put the same care into our recruitment for all other positions such as Housekeepers and Elderly Companions.

Heavenly is one of only a handful of UK Agencies which is a full member of both the International Au Pair Association (IAPA) AND of the British Au Pair Agencies’ Assocation (BAPAA). We are also members of APNA Association of Prime Nanny Agencies 
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Heavenly’s Au Pair & Nanny Recruitment service for Families

What we do:

  • We advise, help and support you throughout the selection process, pre-arrival/start date and during the entire placement if you need us.
  • Using our years of experience, we excel at head-hunting/ identifying outstanding Candidates (Nanny, Au Pair, Mother’s Help, Housekeeper, Maternity Nurse, Pet Nanny, Elderly Companion) and help carefully manage the process of placing them happily & successfully into your home.
  • Many of our Nannies  & Junior Nannies are British but we also have Nannies who have been working in the UK for some years, but are originally from outside of the UK, such as France, Italy, Hungary etc. Or native English speaking Nannies from New Zealand and Australia.
  • All our Au Pairs come from outside of the UK (to be able to classed as an au pair, they need to be ‘foreign’) We place candidates of the following nationalities : German au pairs, French au pairs, Swedish au pairs & mother’s help, Australian au pairs and nannies, New Zealand mother’s helps and nannies, Belgian au pairs, Dutch au pairs, Norwegian au pairs, Swiss au pairs, Italian au pairs and mother’s helps, Greek au pairs, Spanish au pairs and mother’s helps, Portuguese au pairs, Austrian au pairs, Danish au pairs, Polish au pairs mother’s help, nannies and elderly companions, Hungarian au pairs mother’s helps, nannies and elderly companions, Romanian au pairs mothers helps and elderly companions, Bulgarian au pairs mother’s helps and elderly companions, Slovakian au pairs mother’s help, nannies and elderly companions, Slovenian au pairs mother’s helps and elderly companions, Czech au pairs mother’s help and elderly companions, Latvian au pairs and mother’s helps, Lithuanian au pairs, mother’s helps and nannies, Canadian au pairs and mother’s helps, Estonian au pairs, Finnish au pairs.
  • We also place  British au pairs in Europe or Australia/New Zealand.

How we do it:

Families register on-line answering a simple questionnaire. In accordance with the Consumer Contracts Regulations concerning 14 day ‘cooling off’ period, the Heavenly Team will contact you to confirm that you are happy to commence before we start the search. Once you have signed this (on-line) the team will commence work immediately!

The Search Activation Fee is £48 (including VAT) and is non-refundable. It is only invoiced (via PayPal) once we have started to send you suitable candidates. Payment of the Search Activation Fee shows us that you are committed to the process of finding a heavenly helper and is necessary as much of our work is undertaken within days of you registering. We begin interviewing and selecting on your behalf immediately.

Once you have registered to find a nanny / other candidate we check through all the candidates on our books and notify our partners of Your criteria (we also have partners in most European countries, also Australia, New Zealand and Canada). We also pay for adverts on our Clients’ behalf; these will never reveal names, photos or other identifiable information.baby-164897

We then conduct interviews on your behalf to select the very best of the Nannies/ Au Pairs/ Mother’s Help/ Housekeeper/ Companion etc who are most suited to your family. We check first with each candidate that they are keen to apply for Your position before we recommend them to you, so as not to waste your precious time.

We don’t bombard you with candidates. We carry out the first stages of the selection process for you, only informing you of the top candidates (‘cherry picking’). This saves you considerable time and energy.

We will suggest Candidates to you according to your requirements, circumstances and ages of your children (where applicable). We look for relevant experience and skills in the nanny/ au pair/ helper and to their personality. We try to look beyond the obvious in order to achieve a truly successful match.

You receive all the details we have on the selected candidates, application forms, photos, letter of introduction, several references (eg. childcare, character references. previous job), police check, ID card and if applicable driving licence, babysitting course certificate, first aid certificate, school leaver or degree certificate etc.

Crucially we provide our clients with a synopsis/résumé for each nanny/ au pair/ helper we recommend to you, which highlights their most important details/attributes, and describes why this person might be a good match for you. We will also bring to your attention any possible drawbacks. Our clients report that providing this assessment is invaluable in supporting them in making their own decisions more successfully and more efficiently.

You will then tell us which of our candidates You would like to interview Yourselves!

What happens next:

We help arrange for you to interview the candidates you like. We help you to evaluate who might be the right candidate for you.
We work diligently and efficiently and most of our clients have chosen one of our recommended Au pairs/ Nannies/ Helpers within 10-14 days of registering with us. But we are happy for you to take as long as you need as it is an important decision. We have even managed a few successful placements within 1 day !

When you have made your final choice of Candidate you then instruct us:

For families engaging an Au Pair:  We send you a draft ‘Letter of Invitation‘ it contains basic details of the role; duties, hours, weekly money, start/end dates etc.  Once you have approved the draft you send it back to us.

For employing a Nanny/ Elderly Companion etc:  We initially send Your chosen Candidate Your ‘Offer Letter’ (prepared by Us, approved by You) containing the basic details of the role. After the Fee for Introduction has been received we can send you our very comprehensive Employment Contract (for Live-In or Live-Out) position. Which has been specially prepared by the solicitors of our Association of Prime Nanny Agencies.

The candidate sends back her/his signed copy, which we then give to you.
You are then invoiced for the appropriate Fee for Introduction and once this is paid the placement of your Au Pair/Nanny/ Helper is confirmed and they are removed from our list of available candidates. We inform them that they can book/ make their travel arrangements (as necessary).

If you are not entirely happy with your Au Pair/ Nanny/ Mother’s Help/ Helper, or in the unlikely event of their leaving within 28 days of starting work for you (from arrival, we provide you with a free replacement. After 28 days we operate a sliding scale of reduced fee. Please refer to our terms and conditions, for a full description, in particular points 14-17.

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All our Au pairs, Nannies and Mother’s helps are experienced in childcare (relative to their age & position) and are helpful, caring and reliable people. We are confident that together with our support the placement will be successful and happy. We are on hand at all times to offer guidance and support to both you and your chosen candidate.

We put all our au pairs in contact with one another and help them to find other au pairs local to you too and a language school!

Because we at Heavenly Nannies & Au Pairs have all either been an au pair / nanny or a hosting family (or both!), we are passionate about what we do and have an indepth understanding of the issues involved and know how to prevent things going wrong and how to make sure everything works well!
Make sure you read our ‘Helpful Hints for a Successful Placement’.

Heavenly Au Pairs can be contacted out of office hours to deal with true emergencies (please note this is only for our au pair candidates) . If you are one of our host families or heavenly au pairs  we will give you this emergency contact number (see your Letter of Invitation).

Please contact us to discuss our first class heavenly service and find out how we will go out of our way to help you!

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