Terms and Conditions relating to the use of this Website


We are the owner of all intellectual property rights on the Site, and of the material published on it. You must not use any part of the materials on the Site for your own commercial purposes without our permission either verbally or in writing from the Director of Heavenly Au Pairs & Nannies.

You may download information for your own personal use only, but you may not amend or edit this information in any way, or separate any illustrations, photographs, video or audio sequences or any graphics from any accompanying text.

You may not redistribute material from the Site except for content made available for this purpose, such as the Blog.

Our status (and that of any identified contributors) as the authors of material on the Site must always be acknowledged in any material used by you from the Site.


You may access the Website but we reserve the right to withdraw or amend the information provided on the Website without notice. We may also suspend access to the Website or close it indefinitely at any time.

Most areas of the site are available to all users without registration. Where sensitive information is collected, access is restricted to registered users only.
If you choose to register with this Site you will need a user name and password to access sensitive information. You are solely responsible for your username and password. You must protect your username and password and keep these confidential at all times.

We will try to ensure that the Site runs smoothly and is fault-free. However, The Agency takes no responsibility for, and will not be liable for, the Site being temporarily unavailable for reasons of maintenance or due to technical issues beyond our control. We may change, suspend or discontinue any aspect of the Site at any time, including the availability of any of the Site features, databases or content.

Heavenly Au Pairs & Nannies’ website contains Hyperlinks to other Third Party sites, with resources offered by them. These links are provided by Heavenly Au Pairs & Nannies for your information only.

We have no control over or monitor the contents of Hyperlinks and Third Party sites or any such resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them, regardless if the third party in question states that they are a “partner” of Heavenly Au Pairs & Nannies.

If you agree to purchase goods or services offered on or through such third party websites, the resulting agreement would be between you and the relevant third party. We have no involvement or take any responsibility under, such agreements.


We shall have no liability for any loss of profits, anticipated savings, business opportunity, goodwill or loss of or damage to (including corruption) data (in each case whether direct or indirect) or any other indirect or consequential losses whether arising in contract, tort (including negligence) or otherwise incurred by any user in connection with the Website or in connection with the use, inability to use, or results of the use of the Website, any websites linked to it and any materials posted on it.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.


If any court or competent authority decides that any Terms of Service is invalid, unlawful or unenforceable that provision shall be deemed deleted and the remaining provisions will continue in full force and effect.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website prior to your purchase. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the Laws of England and Wales.


Cookies are small text files that are sent by websites that you visit to recognise who you are when you return there. They are files stored on your computer’s hard drive, and are read by your web browser.
Cookies perform several functions, such as remembering who you are on a particular site (your welcome message) and keeping you logged in to your account screen on an ecommerce site, (however, you should always log out if you are using a public computer). Website owners use cookies to follow which pages that you have read so that they can see what parts of the site are popular or not.
In short, cookies are a way of providing statistics on site visits as well as some limited functionality that makes your site visit easier. Most cookies are “session cookies”, meaning that they are automatically deleted from your hard drive at the end of a session.

You may encounter cookies from third parties on certain pages of the sites that we do not control. (For example, if you view a web page created by another user, there may be a cookie placed by that web page.)

To opt out of the use of cookies, you can either set your browser so that it will not accept and store any cookie, or you can allow only certain ‘trusted’ sites to store cookies on your computer. These sites may include us, or sites where you carry out your online banking, or possibly your favourite news service.
If you would like extra information and advice about cookies, please look at the website of the Information Commissioner’s Office


The Agency is fully committed to equality of opportunity and to eliminating unlawful discrimination. It is the Company’s policy to treat everyone equally and regardless of their backgrounds, race, colour, ethnic or national origin, nationality, citizenship, sex, sexual orientation, marital status, disability, age, religion, belief or political persuasion, or any other irrelevant basis.
We are committed to providing a work environment in which individuals from a wide range of backgrounds can fulfil their potential.

The Agency shall perform its obligations under this agreement in accordance with:
(i) all applicable equality Law (whether in relation to race, sex, gender reassignment, age, disability, sexual orientation, religion or belief, pregnancy, maternity or otherwise);
(ii) any other requirements and instructions which the Business reasonably imposes in connection with any equality obligations imposed on the Authority at any time under applicable equality Law; and
(iii) will take all necessary steps, and inform the Business of the steps taken, to prevent unlawful discrimination designated as such by any court or tribunal, or the Equality and Human Rights Commission or (any successor organisation).
Furthermore those who work for Heavenly Au Pairs & Nannies are responsible for the implementation and effective operation of this policy which is permanently displayed on the website.


Heavenly tries to meet the highest standards in all aspects. For this reason, we take any complaints we receive seriously. We encourage people to inform us if they are unhappy with any aspect of our services, be it a complaint or simply your feedback. We would also welcome any suggestions for improving our procedures, policies and services. We aim to acknowledge all complaints in writing (email) within 7 days. We aim to resolve all complaints within 14 days, however if further investigation is required this may take longer. Contact Us

If the client has an issue with any work conducted by Heavenly, please contact Heavenly in the first instance. Should the client not be content with the outcome you may contact our trade association.

If the client has an issue with a candidate placed by Heavenly, please contact Heavenly for advice.

If any matter cannot be resolved by Heavenly or the trade association, the Client may contact ACAS.

Please note that most issues can find a satisfactory solution, which may be achieved through compromise by both sides.